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SHAMBALA

BOOKINGS & REFUNDS

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Our service is free for people renting or buying, and this website takes no payments. This page explains who you pay, and how cancellations and refunds work, in each situation.

Buying a property

Reservation deposits and all purchase payments are paid directly to the developer or seller under their reservation agreement or sale contract. We never hold purchase money. Whether a deposit can be refunded depends on that agreement, so read it, and have your lawyer check it, before you pay.

Long-term rentals

Rent and the security deposit are normally paid to the owner under your lease. The lease sets out when and how the deposit is returned. We'll help you agree clear terms and record the condition of the property at check-in.

Holiday rentals booked through us

For some holiday rentals we collect payment on behalf of the owner or rental operator. Before you pay anything, we send you a written booking confirmation with:

  • the property, dates and number of guests;
  • the total price and what it includes (for example cleaning or utilities);
  • how much is due now and when the balance is due;
  • the security deposit and how it is returned;
  • the cancellation and refund terms of that owner or operator.

Those terms are part of your booking. You get a receipt for every payment. Many holiday rentals can't be refunded once paid, especially in peak season, so please read the cancellation terms carefully and ask us anything before you pay.

Cancellations and refunds

  • If you cancel: we refund what the owner's or operator's cancellation terms allow, as stated in your booking confirmation.
  • If the owner or operator cancels your booking: we refund the money you paid us for it, or help you find an alternative if you prefer.
  • Security deposits: returned after check-out, within the time stated in your booking confirmation, minus any unpaid utilities or the cost of damage. We'll explain any deduction.
  • Refunds are paid back by the same method where possible, as soon as we receive the funds back from the owner or operator.

Problems during your stay

If something isn't as described or isn't working, tell us straight away on WhatsApp so we can get it fixed with the owner. Your rights under Thai consumer-protection law are not affected by this policy.

Contact

Shambala (Saturday Style Co., Ltd., Saturdays Residence, Soi Saturdays, Rawai, Phuket, Thailand) · michaelbaranov77@gmail.com · WhatsApp +66 94 351 5720